Questions

Premium, answered

Billing, cancelling, refunds and what happens to your server when a plan ends.

Is Premium for me or for my server?

For one server. Everyone on that server gets the features, and the plan stays with the server even if someone else manages it later.

How am I billed?

Every plan is bought and billed monthly by Discord, from the first month, with the payment method you use for Nitro, in your currency and with any tax. There are no yearly plans. Launch prices until 30 November 2026. From 1 December 2026 ZeroBot Plus costs $4.99, Pro $9.99 and Ultra $69.99 a month.

How do I cancel?

In Discord, under User Settings, Subscriptions (Discord's steps). The plan runs to the end of the month you paid for.

Can I get a refund?

Plans follow Discord's refund policy. The details are in the Terms.

What happens when a plan ends?

Nothing is deleted. Your settings, backups and saved themes stay. The paid parts stop working until Premium is back, and the free plan carries on as before.

Can I switch between plans?

Yes, between Plus, Pro and Ultra. Upgrading in Discord charges only the difference in price. Downgrading costs nothing extra; the lower price applies from the next renewal.

Who is Ultra for?

Big and busy servers that hit Pro's AI limits, want 90 days of Undo changes and a month of daily backups, or want new features first. Most servers are well served by Plus or Pro.

Do I need Premium at all?

Probably not to start. The free plan runs tickets, moderation, welcome messages, logging, roles, verification and much more with no limit. Premium is for servers that want backups, a custom bot or bigger AI limits.

Is there a free trial?

Yes, for ZeroBot Plus: 5 days free, no payment needed. It starts by itself when you first set ZeroBot up on a server (the 1-minute setup or your first saved setting), not when you add it; you can also start it on the server's Premium page. When it ends, the Plus features stop and your settings stay; buy Plus through Discord to keep them. Pro and Ultra have no trial and are billed monthly from the first month. One trial per server and per server owner.

Still unsure? Ask in the support server.